Privacy Policy

This privacy policy sets out how GuideAPI.com uses and protects any information you give GuideAPI when you use it.

Stoko Limited (“GuideAPI” or “we”) is strongly committed to privacy issues, and this privacy policy describes our practices in connection with information that we collect through www.guideapi.com. If you have questions on privacy issues, please email us at dpo@guideapi.com.

Our contact details are:
Full name of legal entity: Stoko Ltd
Email address: dpo@guideapi.com
Postal address: Dublin, Ireland

Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the Irish supervisory authority for data protection issues (www.oic.ie). However, if you have any issues, please let us, because we can solve the problem.

To provide better security of your account, please keep up to date your information with us. This means emails, phone number, or other communication methods.

Information about our customers’ end-users

The service of GuideAPI.com requires to keep some of the information you submit during the registration, API configuration, and payments.

We securely handle all this information using SSL and encryption.

Credit and debit card number

We do not keep your credit card details. The payment processing is happening through Stripe.com, which handles all the privacy and security information about your credit card details.

Data Collection

We only collect identifiable Personal Information that is specifically needed to secure the account and provide the necessary service.

This information includes:
- email address
- password
- personal name
- saved API flows with the included information
- client details
- selected plan
- subscription date

Use of Personal Information

When a visitor provides Personal Information to us, we (or our service providers) use it for the Legitimate Interests (defined below) of our business and for the purposes for which it was provided to us by you as stated at the point of collection (or as is obvious from the context of collection), for example, the fulfillment of a contract (also defined below). In addition to the examples of use given in the Data Collection section above, Personal Information is used :

To respond to your inquiries, fulfill your requests, complete your transactions, and provide you with related customer service. To send administrative information to you, such as changes to our terms, conditions, policies, and marketing communications that we believe may be of interest.

For our business purposes, such as data analysis, audits, fraud monitoring, prevention, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining our promotional campaigns' effectiveness, and operating and expanding our business activities.

Our website does not collect or compile personally identifying information for dissemination or sale to outside parties for consumer marketing purposes or host mailings on behalf of third parties.

Sensitive Data

We do not seek any sensitive personal data through this website. Sensitive personal data includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; trade union membership; physical or mental health; sexual life or criminal record.

Disclosure to Third Parties

Our policy is not to share personally identifiable information with any third parties, unless required by law, or unless explicitly requested by a visitor or otherwise as set out in this section. We recognize that your information is valuable, and we take all reasonable measures to protect your data while it is in our care.

We may also disclose Personal Information to our third-party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology, and related infrastructure provision, customer service, email delivery, auditing, and other services.

Other uses and disclosures

We may also use and disclose your Personal Information as we believe to be necessary or appropriate: (a) to comply with applicable law, which may include laws outside your country of residence, to respond to requests from public and government authorities, which may include authorities outside your country of residence, to cooperate with law enforcement, or for other legal reasons; (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.

Besides, we may use, disclose or transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

Security

We have implemented generally accepted standards of technology and operational security to protect personally identifiable data and information from loss, misuse, alteration, or destruction. In particular, we ensure that all appropriate confidentiality obligations and technical and organizational security measures are in place to prevent any unauthorized or unlawful disclosure or processing of such information and data and the accidental loss or destruction of or damage to such information and data.

Choices and Access to Information

You have certain rights in relation to your Personal Information, which we summarise at the end of this privacy policy. If you would like to request to review, correct, update, suppress, restrict or delete Personal Information that you have previously provided to us, please email us at dpo@guideapi.com. We will respond to your request in accordance with applicable law.

Please note that we may need to retain certain information to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed, but this will not be personally identifiable information.

Unsubscribe

Every user can unsubscribe from our emails list, updates, or other types of notifications, which is not intended to be security, legal updates, and technical upgrades.

Data Retention

We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you and provide any services to you; (ii) when we have a legal obligation to which we are subject; or (iii) as advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

Cookies and Log Files

We use small text files called ‘cookies’ placed on your hard drive to provide a more customized website experience. For example, a cookie can be used to store registration information in an area of the site so that a user does not need to re-enter it on subsequent visits to that area. Cookies are not used to track individual visitors to our site.

In order to properly manage our website, we may anonymously log information on our operational systems and identify categories of visitors by items such as domains and browser types. These statistics are reported in the aggregate to our webmasters. This ensures that our website presents the best web experience for visitors and is an effective information resource.

Jurisdiction and cross-border transfer

Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using our services, you consent to the transfer of information to countries outside of your country of residence, including Ireland, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your Personal Information.

Email Communications

If you are subscribed to any of our mailing lists, we may use ‘web bugs’ (one invisible pixel images) contained in the email to track whether you open the message. Unless you have chosen not to download images in your email client automatically, your email opening will report back to our systems that you have read the message. We may also employ tracking of any links you click in our messages. Our marketers use any data we collect for aggregate analysis.

Third-Party Links

There may be pages on our sites, which include links to websites owned and operated by third parties and so which do not operate this privacy policy. When you link to other websites, this privacy statement and our privacy practices no longer apply. We encourage visitors to review each site’s privacy policy before disclosing any personally identifiable information. Last update: September 1st, 2020